1. INFORMATION ABOUT THE SELLER
Commercial Title: Roberto Nişantaşı Butik Ali Sevim
Address: Meşrutiyet Mah. Şair Nigar Sok. Yonca Apt No:17 D:4 Şişli İstanbul – TÜRKİYE
Telephone: +90 (850) 346 3 723
E-mail Address: [email protected]
2. PURPOSE AND CONTRACT PRODUCT INFORMATION
This Preliminary Information is based on the Law No. 6502 on the Protection of the Consumer and the Distance Contracts regarding the sale and delivery of the product/service, the qualifications and sales price of which are specified below, and which the BUYER has placed electronically on the website www.robertonisantasi.com (‘Website’). It is done for the purpose of informing the BUYER in accordance with Article 5 of the Regulation.
In this section, the name, quantity, sales price including VAT and delivery information of the products subject to the contract are explained in the Order Form sent to your e-mail address.
Your order is delivered to the BUYER within 30 (thirty) days at the latest from the date of order in accordance with the provisions of the Law No. 6502 on the Protection of the Consumer and Article 16 of the Regulation on Distance Contracts.
The SELLER, in the 4th paragraph of the 16th article of the Distance Contracts Regulation No. 29188, which entered into force on 27.02.2015; “In cases where the performance of the goods or services subject to the order becomes impossible, the seller or the supplier must notify the consumer in writing or with a permanent data store within three days from the date of learning of this situation, and all the collected payments, including the delivery costs, if any, shall be paid at the latest ten days after the notification date. It is mandatory to return it within four days”, the product price, product description, product quality, etc., due to technical errors during the sale on the website. has the right to cancel the order and return the collected amounts to the BUYER in accordance with the provisions of the relevant legislation in case of errors in the specifications.
3. VALIDITY OF COMMITMENTS
All information and promises presented to the BUYER regarding the product or service in this form are valid until the campaign publication period/announcement period. The announced prices are the sales price including all taxes. The announced commitments are valid until they are updated and changed.
The SELLER sells goods to consumers at advantageous prices on its website. SELLER; reserves the right to cancel wholesale transactions made for commercial and professional purposes that exceed consumer needs.
4. RIGHT OF WITHDRAWAL
BUYER; It has the right to withdraw from the contract within 14 (Fourteen) days without giving any reason and without paying any penal clause. The period of the right of withdrawal, in contracts related to the performance of service, the day the contract is established; In contracts for the delivery of goods, it starts on the day the consumer or the third party determined by the consumer receives the goods. However, the consumer may also use the right of withdrawal within the period from the conclusion of the contract to the delivery of the goods.
The BUYER should learn by contacting the SELLER that he wishes to exercise his right of withdrawal and which way he will follow to deliver the goods and services he has purchased, the certificate, card, warranty certificate, gift or promotional products, if any, to the SELLER.
The carrier stipulated within the scope of the right of withdrawal is Yurtiçi Kargo.
In determining the period of the right of withdrawal; The delivery of the goods by the seller to the carrier is not considered as delivery to the consumer.
In contracts where the delivery of goods and the performance of services are made together, the provisions of the right of withdrawal regarding the delivery of goods are applied.
Failure to supply, incorrect information writing, incorrect pricing, etc. In case the SELLER determines the situations,
The SELLER reserves the right to withdraw from the sale and shipment of the goods or services purchased by the BUYER.
The SELLER cannot be held responsible if the courier company with which the SELLER has a contract is unable to carry out or delays the transportation due to force majeure.
In the event that the BUYER exercises its right of withdrawal, the SELLER must return the purchased product to the SELLER with the contracted cargo company of the SELLER. In case the returned product is sent with the contracted cargo company, the costs arising from the use of the right of withdrawal shall belong to the SELLER. In the use of the right of withdrawal, in the event that the product is returned other than the cargo company with which the SELLER has agreed, the return shipping shipping costs will be borne by the BUYER.
In order to exercise the right of withdrawal, the SELLER must be notified within 14 days to the above-mentioned telephone or e-mail address and the product is not within the scope of the provisions of Article 15 of the Regulation on Distance Contracts published in the Official Gazette on 27.11.2014, titled ‘Exceptions to the Right of Withdrawal’. . In case the right of withdrawal is exercised on the website, the SELLER sends the BUYER to the confirmation that the withdrawal request has been received.
The return procedures within the scope of the Right of Withdrawal are also detailed in the Distance Sales Contract.
In case the right of withdrawal is exercised, the BUYER is obliged to return the goods to the SELLER within 10 (ten) days from the receipt of the right of withdrawal notification to the SELLER via the SELLER’s contracted cargo company.
The SELLER is obliged to return all payments collected, including the delivery costs of the goods, if any, within fourteen days from the date of receipt of the notification regarding the use of the BUYER’s right of withdrawal. The repayment is made in one go without incurring any expense to the BUYER in accordance with the payment instrument used by the BUYER.
5. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
a) Contracts for goods prepared in line with the wishes or personal needs of the consumer. Because,
Upon the request of the BUYER, when a special production is made in a color different from the metal color presented on the website, or in special orders placed outside the ring size range, necklace and bracelet size offered on the website, or after the delivery of the ordered product to the BUYER, at the request of the BUYER. When transactions such as changes in ring size, necklace, bracelet size and model are made in line with the customer’s special requests, these goods, which are specially produced in line with the customer’s special requests, are included in the scope of products for which the right of withdrawal cannot be exercised.
b) Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the SELLER or the provider.
c) Contracts for the delivery of perishable or expired goods.
d) From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.
e) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
f) Contracts for books, digital content and computer consumables offered in material environment, in case the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
g) Contracts for the delivery of periodicals such as newspapers and magazines, excluding those provided under the subscription contract. vh) Contracts for accommodation, transportation of goods, car rental, food and beverage supply and the use of leisure time for entertainment or rest, which must be made on a certain date or period.
i) Contracts regarding services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer.
j) Contracts regarding services that are started to be performed with the approval of the consumer, before the expiry of the right of withdrawal.
This preliminary information form will become valid after being read and accepted by the Consumer in electronic environment.
7. APPLICATIONS REGARDING DISPUTES
If the BUYER has a complaint about his order and/or the product subject to his order and/or his order, he can convey his complaints to the SELLER via the above-mentioned contact information. Complaint applications submitted will be recorded, evaluated by the authorized units and tried to be resolved, and a response will be provided as soon as possible. In addition, the BUYER submits its applications regarding complaints and objections to the T.C. Within the monetary limits determined by the Ministry of Customs and Trade in December every year, the consumer can bring the problems to the arbitral tribunal or the consumer court in the place where he/she purchases the goods or services or where he/she resides.
Products delivered to an address outside the Turkish Customs Area as a result of the buyer’s declaration of an overseas delivery address are not within the scope of return.